Exchanges or store credit only.

Please note that we do not accept returns and/or refunds.

Special order, promotional, discounted, custom-made, re-sized, sale and/or engraved jewellery products are not eligible for returns, refunds, or exchanges. 

For Online Exchanges:
To be eligible, item(s) must be shipped back to JieGaoJadeTown.com within 30 days of receipt and in their original purchase condition, including proof of purchase and product documentation from JieGaoJadeTown.com.

To prepare item(s) for an online exchange, please follow the process below: Email admin@jiegaojadetown.com with the order #, product SKU, and proof of purchase of the item(s) that you would like to submit for exchange.

Please also indicate if you are looking for a product exchange or a store-credit. Within five (5) business days of your exchange request, package your item(s) securely in the original packing materials. Print the label (via email) and affix to the outside top portion of the box. Drop off package at the respective Shipping Facility within specified timeframe. 
After your item(s) is received: You will receive a confirmation email alerting you that our JieGaoJadeTown.com Specialists are inspecting and reviewing all item(s) and documentation.
Please allow five (5) to ten (10) business days for this process to complete. Once item(s) pass our quality assurance inspection and is deemed eligible, we will send you an email with Tracking Information confirming your new outbound shipment or issue you a store-credit.

If you are passed the 15 or 30-day exchange window, see please refer to our Return & Exchange Policy again.